Return and Refund Policy

Return and Refund Policy for Danfe Mall (danfemall.com)

1. Introduction

At Danfe Mall, we strive to provide you with quality products and a seamless shopping experience. If you are not entirely satisfied with your purchase, we’re here to assist you through our return and refunds policy.

2. Eligibility for Returns

You may return products if:

• Incorrect Item Received: The product differs from what you ordered.
• Damaged in Transit: The product was damaged during delivery.
• Near Expiry: The product has less than 3 months until its expiration date upon receipt.

3. Conditions for Return

To qualify for a return:

• Original Packaging: Items must be in their original manufacturer’s packaging with all labels and barcodes intact.
• Unused Condition: Products should be unused and in the same condition as received.
• Invoice Requirement: The original sales invoice must accompany the returned item.

4. Non-Returnable Items

We cannot accept returns for:

• Partially Used Products: Items that have been opened or partially used.
• Temperature-Sensitive Products: Items requiring specific storage conditions (e.g., vials, injections, vaccines).
• Expired Products: Items that have expired after purchase.
• Multiple Return Requests: Second-time return requests for the same product or order.

5. Return Process

To initiate a return:

1. Contact Us: Notify our Customer Support within 3 working days of receiving the product.
2. Return Authorization: Obtain a return authorization and instructions.
3. Return Submission: Visit our city office to submit the product for return.

6. Refunds

Upon approval of your return:

• Processing Time: Refunds will be processed within 7 working days.
• Refund Method: Refunds will be issued to the original payment method or as store credit, based on your preference.

7. Contact Information

For any questions or assistance regarding returns and refunds:

• Phone: +9779864272700
• Email: danfemall.nepal@gmail.com